Frequently asked questions
A list of frequently asked questions regarding using the casino
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How can I attend events?
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Charlieone Club frequently holds different events. Our staff will guide attendants to the events accordingly.
* Please go to the reception desk for details.
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Can a members card be issued outside of Vietnam?
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Unfortunately our members card can only be issued at the casinos.
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I lost my members card. Can it be reissued?
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Member cards can be reissued at Charlieone Club reception desk.
Please bring identification (passport) to confirm your identity.
Please be assured that a member’s points will not be lost and can be used as is.
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Entering and using of the casinos
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Charlieone Club is for foreigners aged 18 and above.
First time customers, please present your passport when entering the premise.
Please bring your passport.
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What are points?
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Points are added according to the type of game you play and the amount of money you spend.
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What are the benefits of saving points with a members card?
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Points will be applied to our club member’s ranking so they can enjoy various benefits.
Please go to the reception desk for details.
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Are members’ ranking applicable to all casinos in the chain?
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No, members ranking is different in each casino. Please go to the reception desk for details.
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Can local currency be used? Can I exchange money?
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All games are in US dollars only. Please go to the casino cashier to exchange foreign currencies into US dollars.